Effective Date: September 24, 2024

tl;dr:

No Passwords: We never access or store your passwords.
No Messages: We don’t access, store, or transfer any of your personal messages.
Local Processing: Calculations that require private data, like identifying when you last messaged a contact, are done locally on your browser through our Chrome Extension.

We take privacy seriously. Please contact us in case of any questions.

Introduction

At Rumo CRM, the privacy and security of our visitors and users are our priority. This Privacy Policy outlines how we collect, use, protect, and share your personal information and your rights concerning your information under applicable data protection laws, including GDPR. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Definitions

For the purposes of this Privacy Policy:

“You” or “User”: Means the individual accessing our Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.
Services: Relates to all services provided by Rumo CRM, also referred as “Rumo”, “we” or “us”, including but not limited to its Personal CRM application.
Platform: Refers to all services offered by Rumo, including the website accessible at https://www.rumo.app and the browser extension available through the Chrome Web Store.

Which Information We Collect

We collect different types of information for multiple purposes to provide and improve our Service to you:

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This includes but is not limited to your name, email address, phone number, address, and contacts data.

You may provide information directly, such as when you create an account, fill out forms, consent to sync data via our browser extension, or communicate with us. It is your responsibility to provide accurate and up-to-date information.

Interactions Data

When you use our Chrome Extension to sync your contacts, we collect and store contact information, including names, email addresses, phone numbers, and other relevant details associated with your contacts. This data is used to help you manage your personal and professional connections more effectively.

We maintain strict boundaries regarding the types of data we access and store.

We never access or store your passwords. For instance, if you choose to sync your contacts using our Chrome Extension, your login credentials remain entirely private and are not transferred or accessible to us.

Similarly, we do not access, store, or transfer any of your personal messages. Any calculations that require private data, such as identifying the last time you messaged a contact, are performed locally on your browser through our Chrome Extension. This means that your private data is processed directly on your device and does not get transmitted to our servers.

Usage Data

We collect information on how the Service is accessed and used. This may include your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, and the pages that you visit within our platform.

Cookies and Analytics Data

We use cookies and analytics technologies to provide our services and improve the platform. These services help us understand how users interact with our Service, which allows us to enhance user experience and functionality. We ensure that any data collected through analytics is handled in compliance with data protection laws and are never sold to third parties.

Google OAuth

If you choose to register or log in using Google OAuth, we collect some information from your Google account to make your experience better:

• Name: To personalize your experience.
• Email: To verify your identity and keep in touch.
• Avatar Photo: To personalize your profile, if available.
• Phone: To enhance communication options, if you allow it.

We only gather what’s necessary to create and manage your account. We don’t access your Google password or any other sensitive info. By using Google OAuth, you agree to let us collect and use this information as outlined in our Privacy Policy. For more on how Google handles your data, check out Google’s Privacy Policy.

How We Use Personal Information and Data

Rumo is a platform designed to help you manage your personal and professional contacts by integrating various communication tools into a single interface. For this purpose, we collect and process your personal and interactions data to efficiently help you manage your contacts and relationships.

We also collect information during interactions with our customer support to assist you and enhance our services. Technical data such as IP address, browser type and version, and browsing behavior are collected through cookies and similar technologies to improve your user experience on our website. Additionally, we collect data related to website errors and usage tracking to enhance customer experience and service quality.

Who has access to your personal data?

Access to your personal data is strictly limited to necessary parties. Technical Service Providers that assist with services like email, SMS, payment processing, and security measures such as Google reCAPTCHA V3 and Google Auth for login authentication may have access to selected, relevant data. We may disclose data to comply with legal obligations or protect our rights.

We strictly limit the use of your data to specific purposes and always ensure your consent.

How do we protect your data?

We employ secure servers, data encryption, and authentication measures such as Google Auth to protect your personal data. Our security measures are designed to prevent unauthorized access and ensure data integrity. However, remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.

We use third-party payment processors to handle payments securely. These processors adhere to the highest standards of data protection and security. We do not store or process your payment information directly.

Google reCAPTCHA V3

To ensure the security of our Service and to prevent fraudulent activities, we use Google reCAPTCHA V3. This service helps us distinguish between genuine users and automated software by analyzing the interactions with our website. The use of this technology is governed by Google’s Privacy Policy and Terms of Service.

Data Retention

Rumo CRM retains your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, after which it is securely deleted or anonymized. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Rumo CRM will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen functionality or security of our Service, or we are legally obligated to retain this data for longer time periods.

Your Rights

Under the GDPR and other relevant data protection laws, you have certain rights regarding the personal data we hold about you. These rights include:

The right to access, update or delete the information we have on you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where Rumo CRM relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

Other Relevant Bits

International Data Handling

While Rumo CRM primarily operates within the United States, our technology infrastructure involves international technical providers. This means that your personal information may be handled in countries outside of the United States, which may have different data protection standards. We are committed to ensuring that all international handling of your data complies with the applicable data protection laws. By using our services/products, you acknowledge and consent to the international processing of your personal information.

Policy on Children

Our services are designed for individuals aged 18 and above. We do not intentionally gather personal information from children under 18. If you are under 18, please refrain from using our services/products and from providing any personal information.

Complaint Resolution

If you have any complaints regarding our compliance with this Privacy Policy, please contact us. We will investigate and attempt to resolve complaints and disputes regarding the use and disclosure of personal data in accordance with this Privacy Policy.

Revisions to Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time without prior notice, to reflect changes in our operational, legal, or regulatory practices. We encourage you to periodically review this Privacy Policy for any changes. Continued use of our services/products after any modifications indicates your acceptance of the updated Privacy Policy.

Contact Us

For questions about this Privacy Policy, please contact us at support@rumo.app.